Looking for a highly analytical and detail-oriented Business Analyst to support the Operations leadership team through daily reporting, MIS management, data analysis and business insights. The role will be responsible for consolidating operational data from across the organization, developing dashboards, identifying trends and enabling informed decision-making.

The ideal candidate should possess strong analytical skills, advanced MS Office expertise and hands-on experience with AI-powered productivity and analytics tools.

Key Responsibilities

Business Reporting & MIS

• Prepare daily, weekly and monthly business performance reports.
• Consolidate operational data from multiple centres and departments.
• Develop and maintain management dashboards and KPI trackers.
• Ensure timely and accurate reporting for leadership reviews.

Data Analysis

• Analyse operational and financial data to identify trends, opportunities and performance gaps.
• Generate actionable insights to improve business performance.
• Conduct ad hoc analyses to support strategic and operational decisions.
• Monitor key business metrics and recommend corrective actions where required.

Dashboard & Automation

• Design and automate MIS reports using Excel, Power BI or similar tools.
• Improve reporting efficiency by leveraging AI and automation platforms.
• Develop templates that reduce manual effort and improve data accuracy.

Business Support

• Support the senior leadership with presentations, reports and business reviews.
• Prepare board meeting decks, operational reviews and performance summaries.
• Coordinate with cross-functional teams to collect, validate and analyse data.

Data Governance

• Ensure data accuracy, consistency and confidentiality.
• Standardize reporting formats across business units.
• Maintain reporting calendars and documentation.

Technical Skills

• Advanced Microsoft Excel (Pivot Tables, Power Query, Power Pivot, Advanced Formulas, Dashboards)
• Microsoft PowerPoint (Executive presentations)
• Microsoft Word
• Power BI (preferred)
• Knowledge of SQL is an advantage.
• Strong understanding of data visualization and dashboard development.

AI & Digital Skills (Mandatory)

Experience using AI tools for business productivity, including:

• ChatGPT or Microsoft Copilot
• Excel AI features
• AI-assisted data analysis and reporting
• Workflow automation tools (Power Automate, Zapier or similar)
• Ability to leverage AI to improve reporting speed, accuracy and business insights

Key Competencies

• Strong analytical and problem-solving skills
• High attention to detail and data accuracy
• Excellent communication and presentation skills
• Ability to work with senior leadership
• Strong business acumen
• Ability to manage multiple priorities under tight timelines
• Proactive, self-driven and highly organized

Key Performance Indicators (KPIs)

• Accuracy and timeliness of business reports
• Dashboard adoption and automation improvements
• Quality of business insights generated
• Reduction in reporting turnaround time
• Data integrity and reporting compliance
• Leadership satisfaction with reporting quality