Job Category: Center Manager Manager Center Operations
Job Type: Full Time
Job Location: Bangalore Kochi
Qualification: MHA / MBA Healthcare Management
Experience: 6 to 10 Years
- Act as the lead and single point of contact for patient care services provided at the center.
- Establish and maintain budgetary control and ensure cost optimization across functions.
- Address and resolve patient issues related to their stay, including handling escalations and communication with families.
- Maintain dashboards / MIS / reports for prompt and accurate reporting to management.
- Coordinate with the sales team to support lead closures and conversions at the center.
- Ensure seamless coordination with internal teams to deliver patient services.
- Liaise with diagnostic centers and hospitals for required tests or consultations, and facilitate patient movement as required.
- Conduct daily rounds to ensure smooth functioning of all floors, close gaps, and ensure proper documentation.
- Ensure billing accuracy and timely collections; explain bills to families when required.
- Develop, train, and implement customer service processes and protocols in line with organizational policies.
- Deploy the right manpower resources, including recruitment, training, coaching, and staff evaluations.
- Escalate relevant issues for timely senior management intervention.
- Implement customer feedback mechanisms and coordinate with cross-functional teams for improvements.
- Establish performance metrics, KRAs, and targets for staff; review regularly.
- Drive cost-effectiveness, revenue enhancement, productivity, and profitability of the center.
- Hold complete P&L responsibility for the center.