Scope : To lead overall center performance by managing end-to-end operations while driving business growth, occupancy, and referral development, ensuring high standards of patient care and service delivery.

• Take complete ownership of center operations and business performance
• Ensure smooth day-to-day functioning of the center across clinical and non-clinical areas
• Coordinate with Nursing, Therapy, and Clinical teams for effective patient care
• Manage admissions, discharges, and bed occupancy optimization
• Drive occupancy, revenue targets, and business growth for the center
• Build and maintain strong referral networks with doctors, hospitals, and institutions
• Act as a single point of contact for patient attenders and handle escalations
• Ensure adherence to clinical protocols, infection control, and quality standards
• Supervise support services including housekeeping, security, and facility management
• Ensure availability of medical consumables in coordination with procurement
• Manage staff scheduling, attendance, and discipline
• Plan and support marketing activities like CMEs, and local outreach programs
• Track enquiries, conversions, and admission funnel performance
• Maintain MIS reports, documentation, and compliance readiness
• Work closely with Corporate teams (HR, Finance, Admin, BD) for seamless operations
• Monitor market trends and competitor activities and provide actionable insights