Hospital Centre Head

Job Category: Centre Head
Job Type: Full Time
Job Location: Bangalore Coimbatore
Qualification: POST GRADUATION
Experience: 5 to 8 Years of experience

Job Description:

  • Acts as the Lead and one point of contact for patient care services provided at the center.
  • Establish & maintain budgetary control and ensure cost optimization across all functions.
  • Address and resolve patients’ issues pertaining to their stay in the facility.
  • Manage the communication with the patient’s family and handle escalations.
  • Maintains required dashboards/metrics / MIS so as to ensure prompt and accurate reporting to the management.
  • Coordinate with the sales team and provide support in the centre to facilitate the closure and conversion of the lead.
  • Ensure seamless coordination with the other teams to ensure the services to the patients are met from time to time.
  • Ensure liaising with diagnostic centres and hospital for patients requiring tests or consultations.
  • Facilitate movement of the patients from the facility to the external centres and back as per the requirement.
  • Achieves smooth functioning of all the floors by conducting daily rounds, documentation and closing any gaps reported.
  • Ensure that the billing is updated and there are no outstanding on any of the patients.
  • Explanation of the bill in case of any queries by the patient’s family.
  • Develops, trains, implements & documents processes and protocols for the customer service requirements which are in line with the organization policy. (in sync with the nursing, medical services, caretakers, F&B, Rehab team and Housekeeping)
  • Accomplishes smooth functioning of all front-end patient services by deploying right manpower resources in the right place; achieves this by recruitment, selection, interviewing, training, coaching, counselling, planning, regular staff assessment and re-evaluation.
  • Ensures relevant issues / requirements are escalated for timely intervention by the senior management.
  • Develops and implements customer feedback process and coordinates with cross functional heads on areas of improvement.
  • Establishes performance metrics, key result areas and targets for the staff in the department.
  • Guides team through a review mechanism.
  • Plays a significant role with cost –cutting activities within the department.
  • Assure cost effectiveness and financial integrity, with emphasis on revenue enhancement, productivity, utilization management and overall profitability.
  • Develop growth strategies , Complete P&L and sales responsibility.
  • Presentation of monthly MIS to the board.

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